Googling Ben Flores, we found a listing for a car repair and service company in San Diego, California. Is this our Ben Flores? Not!
Who has not heard of Mang Ben Flores of Ben Calibration? The long line of trophies and plaques that fill one side of his office wall show not just an excellent marksman, BUT a person who continuously masters new knowledge and skill to remain very much ahead of the pack.
Continuous Improvement is not about the things we do well — but knowing and practicing what we know works well. It is about removing the issues that get in the way of us reaching our objectives. The headaches, the things that slow us down, that is what continuous improvement is all about.